Solara Health & Wellness respects your privacy. This Privacy Policy explains what information we collect through our website. It also explains how we use that information and what choices you have.

By using this website you agree to the practices described in this policy. If you do not agree with this policy please stop using the site.

Important Notice About Health Information

This Privacy Policy applies to our website only. It does not replace our Notice of Privacy Practices.

Protected health information created during your care is handled under the Health Insurance Portability and Accountability Act known as HIPAA. Our separate Notice of Privacy Practices explains how we protect that information. Please ask our front desk for a copy or contact us using the details at the end of this page.

Please do not send detailed medical information through our website forms or by regular email. These channels are not encrypted. Call our office instead if you need to discuss your health.

Information We Collect

Information You Give Us

You may share information with us when you fill out a form or contact us. This may include:

• Your full name
• Your email address
• Your phone number
• The service you are interested in
• Appointment preferences
• Any message or comment you choose to send
• Insurance details you share when you contact our office

You choose what to share. Some fields are required to process your request. If you leave them blank we may not be able to respond.

Information Collected Automatically

Our website collects some technical information when you visit. This may include:

• Your IP address
• Your browser type and version
• Your device type and operating system
• Pages you viewed and time spent on each page
• The website or link that brought you here
• General location based on your IP address

This information is collected in a grouped form. We use it to understand how visitors use our site.

Cookies and Similar Technologies

Cookies are small files stored on your device. Our website uses cookies for:

• Keeping the site working correctly
• Remembering your preferences
• Measuring site traffic and performance
• Improving page speed and layout

You can control cookies through your browser settings. You can block them or delete them at any time. Some parts of the site may not work properly if you block all cookies.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Schedule confirm or reschedule appointments
• Verify insurance coverage when needed
• Send appointment reminders and follow up messages
• Improve our website content and services
• Keep our website safe and secure
• Meet legal and regulatory requirements

We do not sell your personal information. We do not rent or trade it either.

Text Messages and Phone Calls

You may give us your phone number when you request an appointment. We may then call or text you about your appointment or your care.

Message and data rates may apply. Reply STOP to any text message to opt out. Reply HELP for assistance. Opting out of marketing messages does not stop messages that relate directly to your care.

How We Share Information

We share your information only when needed. This may include sharing with:

Service providers. Companies that host our website manage our email or handle appointment scheduling on our behalf. They are only allowed to use your information to perform services for us.

Healthcare partners. Laboratories specialists pharmacies or other providers involved in your care. This sharing follows HIPAA rules.

Insurance companies. For eligibility checks claims and billing.

Legal authorities. When required by law court order or valid legal process.

Business transfers. If our practice is sold or merged your information may transfer to the new owner under the same protections.

We do not share your information with advertisers for their own marketing purposes.

Third Party Services

Our website may use tools provided by other companies. These may include analytics services website hosting providers and social media platforms linked from our footer.

These companies have their own privacy policies. We encourage you to read them. We are not responsible for how they handle information collected through their own platforms.

Links to Other Websites

Our site may link to other websites. We do not control those sites and we are not responsible for their content or their privacy practices. This Privacy Policy applies only to our website.

How We Protect Your Information

We use reasonable safeguards to protect your information. These include secure hosting encrypted connections limited staff access and regular software updates.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security. If you believe your information has been compromised please contact us right away.

How Long We Keep Your Information

We keep website enquiry information only as long as needed to respond to you and meet our legal obligations. Medical records are kept for the period required by state and federal law.

Your Privacy Choices

Depending on where you live you may have the right to:

• Ask what personal information we hold about you
• Request a copy of that information
• Ask us to correct information that is wrong
• Ask us to delete information we no longer need
• Opt out of marketing emails or text messages
• Ask us not to sell or share your information for targeted advertising

Texas residents have specific rights under the Texas Data Privacy and Security Act. To make a request contact us using the details below. We will verify your identity before we act on your request. Some records must be kept by law and cannot be deleted.

Requests about your medical records are handled under HIPAA. Please contact our office directly for those.

Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through this site. If you believe a child has given us information please contact us and we will remove it.

Care provided to minor patients is handled with parent or guardian consent as required by law.

Do Not Track

Some browsers send a Do Not Track signal. There is no common standard for how websites should respond to these signals. Our website does not currently respond to them.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please review this page occasionally so you stay informed.

Contact Us

If you have questions about this Privacy Policy please reach out.

Solara Health & Wellness
Email: info@solarahealthwellness.com
Phone: +1 (701) 800-1332